How to file your PQR'S?

PQR'S Attention to questions, complaints, claims and suggestions

A complaint or claim is the manifestation of disagreement expressed by a financial consumer regarding a product or service acquired, offered or provided by a supervised entity and made known to it, the financial consumer ombudsman, the Financial Superintendence of Colombia or the other competent institutions, as appropriate.

PROCEDURE FOR THE ATTENTION OF COMPLAINTS AND CLAIMS FILED IN BMI COLOMBIA

Submit your request, complaint, claim or suggestion – PQRS through our email customerservicecol@bmicos.com or in person at our offices located at Carrera 11 No. 84A-09, Office 903, Torre Amadeus, Costado Sur, Bogotá, Colombia in the city of Bogotá, and include the following information as a Financial Consumer:

Full names and surnames
Identification document
Home address and/or correspondence
Telephone, fax, city and email
Give a clear, precise description of the facts and/or causes of the PQRS.
Give a clear, precise description of the claims of the PQRS.
Receive a response from your PQRS (10 to 15 business days)

CHANNELS OF ATTENTION FOR THE PRESENTATION OF PQR'S

Web page: https://www.bmicos.com/colombia/, in the option of customer service / contact us.
Physical Correspondence: Carrera 11 No. 84A-09, Office 903, Torre Amadeus, Costado Sur, Bogotá, Colombia at reception. In the city of Bogota.
Telephone help lines: In Bogotá at (601) 5187700, at the national level (601) 5187700
Financial consumer ombudsman: consult here The procedure.

How to file your PQR'S?

Attention channels for people with disabilities: